Frequently Asked Questions (FAQs)
DO YOU OFFER SHIPPING AUSTRALIA WIDE?
Yes we do! If you spend over $80 you will receive free standard shipping, or spend over $100 for free express shipping. Otherwise, the shipping fee for orders under $80 is $12. After placing your order, you will receive an email with a tracking number.
Please allow up to 1-3 days for your order to be prepared and 2-10 working days for your order to arrive from dispatch.
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If you have any enquiries, please email giftyau.givewithlove@gmail.com.
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Unfortunately we do not offer international shipping at this time.
WHAT IS YOUR RETURN/REFUND POLICY?
We want to ensure all of our customers are 100% satisfied and happy with their order and shopping experience with Gifty!
If you are dissatisfied with your purchase, please read our policies below:
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Faulty /Damaged Items
If any of our products are faulty or damaged, we will happily replace them or offer a refund. Please send through your order number, details of the issue and photos to giftyau.givewithlove@gmail.com within 7 days of receiving your order.
We will provide you a return authorisation form to be included with the goods which will need to be returned to us.
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Returns
If you would like to return a Gifty product because you have changed your mind, we will happily assist with providing a credit note or exchanging your product if we are notified within 7 days of you receiving the item.
All postage and packaging costs will be the customer's responsibility. In the rare event of a return, please ensure your returned item meets the following conditions:
Goods must be in their original condition – unused, unwashed and with all tags attached.
Return delivery costs and liability of the product/s to be exchanged are the responsibility of the customer. We highly recommend returning product/s via registered or Express Post with a tracking number, unfortunately we cannot take responsibility for parcels that do not arrive to us. Original delivery costs will not be reimbursed and re-delivery fee will be charged.
You must notify us by email giftyau.givewithlove@gmail.com noting if you would like store credit or exchange with another item. If requesting an exchange, we will need to receive the original goods back before the replacement item is sent.
WHAT ARE YOUR PAYMENT OPTIONS?
You can pay for your order with Afterpay, PayPal or Debit/Credit card at our checkout.